Network Doctor Support

Connect to the Wi-Fi or cellular network you want to test, turn on any VPN involved in the problem, and choose Speed Test for basic speed measurements or Network Diagnosis to investigate connection problems. Keep the app open while the measurements finish.

Change only one thing before repeating a check—for example, disable the VPN, move closer to the router, or switch from Wi-Fi to cellular. Comparing one controlled change makes the evidence easier to interpret.

Top speed is only one part of the experience. High loaded latency means requests can become delayed while the connection is busy, which can affect calls, games, remote work, and interactive websites.

Custom targets let you check public HTTPS sites and services you rely on. Network Doctor validates reachability and response timing; it does not sign in, bypass access controls, scan local devices, or test private credentials.

In version 1.2.0 and later, network checks, basic results, and saved checks are free. One lifetime in-app purchase unlocks detailed findings, possible causes, practical next steps, notes, complete report sharing, and CSV export. There is no subscription or per-report charge.

Customers who downloaded an earlier version, including 1.1.0, keep their existing access. Earlier Lifetime purchases remain valid. If access is missing, choose Restore Purchases in Settings or on the purchase screen using the Apple Account that originally downloaded or purchased the app.

For “Product unavailable” or a purchase-verification message, check your internet connection and retry or restore. Basic network checks remain available. If Apple is waiting for purchase approval, access unlocks when the purchase is approved.

Version 1.1.0 includes every feature in the app and has no subscription, in-app purchase, or restoration step. Check the version installed on your device when following these instructions.

Open Settings and choose Delete all history. This removes locally saved diagnostic reports from the app. Custom targets and app preferences are managed separately.

Include the app version, iOS version, connection type, whether a VPN was active, the action you took, and the exact error message. Do not include passwords, private keys, or unredacted network reports. Remove public IP addresses, private hostnames, notes, and company information before attaching evidence.